Privacy Policy

Radiant Earth (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services.

By using our Services, you agree to the terms of this Privacy Policy.

We collect personal information when you interact with our website, place an order, or contact us.

This may include your name, email address, phone number, billing and delivery address, and payment information. We also collect information about your interactions with our website, such as browsing behaviour, device information, and purchase history.

Some information is provided directly by you, while other data is collected automatically through technologies such as cookies.

We use your personal information to operate and improve our business, including fulfilling orders, processing payments, arranging delivery, and providing customer support.

We may also use your information to personalise your shopping experience, recommend relevant products, and send you updates or promotional communications where permitted.

In addition, we use personal information to detect fraud, maintain security, and comply with legal obligations.

If you opt in, we may send you promotional emails or offers. You can unsubscribe at any time using the link in our emails.

Even if you opt out of marketing, you may still receive essential communications related to your orders or account.

We only share your personal information where necessary to operate our business.

This includes sharing data with trusted service providers such as payment processors, courier partners, and technology platforms.

Our store is powered by Shopify, which processes certain personal information to enable secure transactions and improve performance. You can learn more here:

Shopify Privacy Policy

We may also disclose information where required by law or to protect our rights.

We use cookies and similar technologies to improve your browsing experience, analyse website performance, and support marketing activities.

These technologies help us understand how customers interact with our store and allow us to optimise our website and advertising.

You can control cookie settings through your browser.

We take reasonable steps to protect your personal information using secure systems and trusted service providers.

However, no system is completely secure, and we cannot guarantee absolute security of your information.

We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Under applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities

To exercise your rights, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Your information may be processed or stored outside of South Africa, including by our service providers. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

We may update this Privacy Policy from time to time. The latest version will always be available here:
Privacy Policy

If you have any questions or would like to exercise your rights, please contact us:

Email: support@radiantearth.co.za