Terms & Conditions

Welcome to Radiant Earth (“Radiant Earth”, “we”, “us”, or “our”).

Radiant Earth operates this website and Shopify-powered store, including all related content, features, products, and services (collectively, the “Services”), to provide a curated wellness shopping experience in South Africa. By accessing or using our Services, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Returns & Refund Policy. If you do not agree, you must not use our Services.

By using this website, you confirm that you are at least 18 years old or the legal age of majority in South Africa, and that you are legally capable of entering into binding agreements.

You agree to provide accurate, complete, and current information when making a purchase or interacting with our Services. You are responsible for maintaining the confidentiality of your account details and for all activities conducted under your account.

You may not use our Services for any unlawful, fraudulent, or abusive purpose, including misuse of promotions, interference with website functionality, or unauthorised resale of products.

Radiant Earth offers wellness and supplement products intended to support general wellbeing. All product information provided on this website is for informational purposes only and should not be interpreted as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary, and customers are encouraged to consult a qualified healthcare professional before using any supplement, particularly if pregnant, nursing, taking medication, or managing a medical condition.

We use compliant language such as “may support” and “traditionally used for” to reflect general wellness positioning and regulatory expectations.

Allergy & Ingredient Disclaimer

Customers are responsible for reviewing all product ingredient lists, usage instructions, and warnings before consumption or use.

Radiant Earth cannot guarantee that products are free from allergens or traces of allergens, including but not limited to nuts, dairy, soy, gluten, shellfish, or other common allergens, as manufacturing processes may vary between suppliers and facilities.

If you have allergies, sensitivities, underlying medical conditions, or dietary restrictions, you should consult a qualified healthcare professional before using any product purchased from Radiant Earth.

Product formulations, ingredients, and packaging may change without notice. Customers should always refer to the physical product label for the most accurate and current information.

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not warrant that all information is free from errors or omissions. Product packaging, ingredients, and specifications may change from time to time without notice. Visual representations may vary depending on your device or display settings. We reserve the right to correct any errors, update information, or discontinue products at any time without prior notice.

When you place an order, you are making an offer to purchase products from Radiant Earth. We reserve the right to accept or decline any order at our discretion, including in cases of suspected fraud, pricing errors, stock limitations, or misuse of promotions.

An order is only considered accepted once payment has been successfully processed and a confirmation email has been issued.

We may cancel or refuse orders after placement where necessary. In such cases, any payments received will be refunded in full.

All prices are displayed in South African Rand (ZAR) and are subject to change without notice. Prices exclude delivery fees unless otherwise stated.

By placing an order, you confirm that your payment details are valid, authorised, and that you have sufficient funds to complete the transaction. Radiant Earth reserves the right to refuse or cancel transactions where fraud or unauthorised activity is suspected.

Delivery is governed by our Shipping Policy.

While we aim to meet estimated delivery timeframes, these are not guaranteed and may be affected by factors outside of our control, including courier delays or external disruptions. Risk of loss or damage transfers to you upon delivery to the address provided at checkout. Customers are responsible for ensuring that delivery details are accurate.

All returns and refunds are processed in accordance with our Returns & Refund Policy. Customers are encouraged to review this policy before making a purchase, as it forms part of these Terms of Service.

Our store is powered by Shopify; however, all transactions are conducted directly with Radiant Earth. Shopify is not responsible for any aspect of your purchase, including product quality, delivery, or disputes. This website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites.

If you submit reviews, feedback, or other content, you grant Radiant Earth a worldwide, royalty-free licence to use, reproduce, and display such content for commercial and promotional purposes. You agree that any content submitted will be accurate, lawful, and not misleading. We reserve the right to remove or moderate content at our discretion.

You agree not to use the Services in any way that could damage, disable, or impair the website, interfere with other users, or violate any applicable laws. This includes attempting to gain unauthorised access, distributing malicious code, or exploiting vulnerabilities.

All products and Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free functionality, or specific results from product use.

To the fullest extent permitted by law, all implied warranties are excluded.

To the maximum extent permitted under South African law, Radiant Earth shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

Our total liability in relation to any claim shall not exceed the amount paid for the product giving rise to the claim.

These Terms are governed by the laws of South Africa. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of Cape Town, South Africa.

We reserve the right to update or modify these Terms at any time. The most current version will always be available at:
Terms of Service

Continued use of the Services constitutes acceptance of any updates.

Email: support@radiantearth.co.za